KFC India has taken a significant step towards creating a more inclusive workplace by providing sign language training to all of its 17,000+ employees.
This initiative, part of the company’s Kshamata program, aims to bridge the ability gap and empower deaf individuals.
KFC is committed to doubling its number of deaf employees by 2026.
Background
KFC India, a subsidiary of Yum! Brands, operates its quick-service restaurant chain through franchise partners Devyani International and Sapphire Foods India.
Recognizing the importance of inclusivity, the company launched the Kshamata program to empower women and individuals with disabilities.
The Initiative
The key component of KFC’s inclusive initiative is mandatory sign language training for all employees.
This training covers basic Indian Sign Language (ISL) modules, including alphabets, greetings, and common phrases.
The goal is to enable employees to communicate effectively with customers and colleagues who are deaf.
Impact and Goals
Enhanced Inclusivity: The training has made KFC’s restaurants more accessible to deaf customers, fostering a welcoming environment for everyone.
Empowered Employees: By acquiring sign language skills, employees have gained a valuable tool for interacting with diverse customers and colleagues.
Increased Diversity: KFC aims to double its number of deaf employees by 2026, demonstrating its commitment to creating a more inclusive workforce.
Industry Leadership: KFC is the first quick-service restaurant in India to implement a universal sign language training program, setting a positive example for others in the industry.
Additional Efforts
Beyond employee training, KFC has taken other steps to promote sign language awareness:
Interactive Kiosks: The company has launched interactive kiosks in select locations to allow consumers to learn sign language and order food using ISL.
Special KFCs: KFC operates restaurants staffed by deaf employees to provide a more inclusive dining experience.
Sign Language Resources: KFC has created sign language menus, buckets, and tutorial videos to assist customers and employees in learning and using ISL.
Conclusion
KFC’s initiative to provide sign language training to all employees is a commendable step towards creating a more inclusive and accessible workplace.
By empowering its employees and fostering a welcoming environment for deaf customers, KFC is setting a positive precedent for the quick-service restaurant industry in India.
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